DELIVERY & RETURNS POLICY
DELIVERY INFORMATION
| Standard Delivery |
Courier - Royal Mail or MyHermes Delivery - 3-5 Working Days |
£3.99 |
|
International Delivery |
Courier - Royal Mail or MyHermes Delivery - 3-17 Working Days |
£9 Europe £12 Rest of the World |
RETURNS POLICY
Our policy lasts 14-days. If 14-days have gone by since your purchase, unfortunately we can’t offer you a refund.
HOW TO MAKE A RETURN:
1. Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached. Items received without the hygiene sticker will not be accepted.2. Please fill in and include the returns form along with your returned item to enable us to identify you and process your return as quickly as possible. If this is not present, a written note with all your details will suffice!
3. We recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us.
THE RETURNS ADDRESS IS:
CLAUDINESWIM
PO Box 545
Manchester
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days. We aim to process all returns within 5-7 working days of delivery to us
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@claudineswim.com
Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
Shipping
To return your product, you should mail your product to:
CLAUDINESWIM, PO Box 545, Manchester, M28 8GJ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an order over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.